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Click HereAt Kies Family Wines, we believe the best Barossa cellar door experience is about more than just great wine. It's about connection, history, and heart. Our passionate team offers warm and down-to-earth hospitality that reflects six generations of family grape growing. We take pride in being known for the friendliest and best cellar door in the Barossa, making every guest feel like part of the Kies family.
Cancellation Policy We’ve created a series of cancellation policy scenarios below for your quick reference. Please read and sign and return to management. 1. Missed Booking Policy Our goal is to provide quality customer service to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our tour providers, but our other customers as well. Please be aware of our policy regarding missed appointments. 2. Appointment Cancellation When you book your appointment, you are holding a space on our calendar that is no longer available to our other customers. In order to be respectful of your fellow customers, please call us as soon as you know you will not be able to make your appointment. If cancellation is necessary, we require that you call at least 48 hours in advance. Bookings are in high demand, and your advanced notice will allow another customers access to that time slot. 3. Late Cancellations/No-Shows A cancellation is considered late when the appointment is cancelled less than 48 hours before the booking time. A no-show is when a customer misses a booking without cancelling. As we do not charge to make or hold a booking we work on an honour system and ask that you respect the time and customer service capability put in place based on your advance booking. Please endeavour to be on time and cancel at least 48 hours prior if you aren’t able to make it. 4. Late Bookings We will hold a spot for you for 20 minutes, and your booking will be released if you do not arrive within 20 minutes of your booking time.