Odyssey Jet Ski Tours

Terms & Conditions Odyssey Jet Ski Tours Terms SAFETY IS OUR TOP PRIORITY, PLEASE READ OUR TERMS AND CONDITIONS: Off-Peak Cancellation Policy: Odyssey Jet Ski Tours has a strict 24-hour cancellation policy whereby any cancellations or changes (due to ANY reason) must be communicated 24 hours or more before your scheduled time of arrival. For cancellations within 24 hours we reserve the right to forfeit the reservation with no refund and if rescheduling, you may be subject to a 50% rescheduling fee. During this period, we require 24 hours notice even if your cancellation is in relation to illness or COVID-19. If you are unable to attend and call us with 24 hours notice or more, we will do our best to reschedule your booking subject to availability. All group bookings (groups of 5 jet skis or more) require 7-days (if booked 7 or more days prior notice prior to departure for cancellation. Group bookings made inside the 7 days refer to the minimum 24 hours notice).Bookings cannot be rescheduled more than once. All rescheduled bookings cannot be refunded but are valid for a credit. We reserve the right to a no refund policy on all bookings being cancelled within 24 hours. No shows will forfeit any monies or bookings made. Peak Season Cancellation Policy: From December 13th to January 27th and in all school holidays, Odyssey Jet Ski Tours has a strict 48-hour cancellation policy whereby any cancellations or changes (due to ANY reason) must be communicated 48 hours or more before your scheduled time of arrival. For cancellations within 48 hours we reserve the right to forfeit the reservation with no refund and if rescheduling, you may be subject to a 50% rescheduling fee. During this period, we require 48 hours notice even if your cancellation is in relation to illness or COVID-19. If you are unable to attend and call us with 48 hours notice or more, we will do our best to reschedule your booking subject to availability. All group bookings (groups of 5 jet skis or more) require 7-days (if booked 7 or more days prior) notice prior to departure for cancellation. Group bookings made inside the 7 days refer to the minimum 48 hours notice). Bookings cannot be rescheduled more than once. All rescheduled bookings cannot be refunded but are valid for a credit. We reserve the right to a no refund policy on all bookings being cancelled within 48 hours. No shows will forfeit any monies or bookings made. Time, Distance and Routes: Please note: The time and distance of our Tours may vary depending on numerous factors such as weather conditions, water conditions, rider ability and traffic conditions. Depending on the time of the year (peak or off-peak) and tidal movements, the routes of our Tours may also change. Please note: all tours are based on their kilometer distance OR the time frame. To ensure island stop tours are able to visit South Stradbroke, participants must reach a minimum speed on their skis or this may result in the island stop being forfeited to ensure the smooth operation of the rest of the day. Routes may be changed to ensure customers can reach their island stop without hindrance. It is important to allow for AT LEAST an hour on top of your tour time for the safety brief, test rides, kitting up and arrival back to the marina etc. (E.g. 1hr safari will take approx. 2 hours plus check in). It is not advised to book any other activities within this time frame and Odyssey Jet Ski Tours will not be held liable for any costs related to this. Customer Requirements: As per 'Self Hire and Drive Regulations', customers are not allowed to be under the influence of ALCOHOL OR DRUGS at anytime while on Odyssey Jet Ski Tours Skis. Integral to our product is a very comprehensive safety briefing which is essential for all participants to view and understand. All participants must complete the accompanying test prior to departure on any of our Tours and failure to complete this test successfully will result in the inability to travel with us. Customers are required to arrive 30 mins prior to their booking for check-in prior to the start of the safety brief. No shows or late arrivals will forfeit and monies or bookings made. Customers must present the credit card used for online purchases with matching ID. Jet skiing is not suitable for pregnant customers. Customers must be in good health with no previous neck, back or spinal injuries of any kind or any other medical conditions which may cause injury to anyone partaking in the Activity. By booking with Odyssey Jet Ski Tours, Customers confirm that they, their passengers or any Under 18's listed on the form, have no current or previous Neck, Back or Spinal Injuries of any sort or any other medical conditions which may cause injury to themselves or anyone partaking in the Activity. Age Restrictions: Government regulations state that the youngest age for a pillion passenger is 7 years (or minimum of 125cm). Teenagers aged 12 to 15 may have the opportunity to drive the ski when accompanied by a rider 16 years or over (at the guide's and management discretion). Teenagers aged 16 and over are able to drive the ski alone providing they have a parent or guardian’s signature. Participants must be 16 or over to take a pillion passenger with parent or guardian consent (also at management discretion). Weight Restrictions: Our skis can be comfortably twin shared at no extra cost. The conditions are that the combined body weight does not exceed 200 kg. If guests exceed this limit another jet ski must be purchased and no refund will be given on existing jet ski. This is for customer safety, as injuries and jet ski damage can occur. Non-English Speaking customers: Before undertaking any Odyssey Jet Ski Tour, there is a safety briefing video and an english written test that must be completed by each individual driving the jet ski. It is imperative that each patron driving the jet ski understands the briefing video and test. Failure to complete or understand will result in a loss of booking and no refund. It is mandatory that all customers must read, write and understand English to be eligible to participate in our Tours. Exceptions may be accepted at management discretion. Cancellation by Odyssey Jet Ski Tours or the Activity supplier: Should it be necessary forOdyssey Jet Ski Tours to have to cancel due to circumstances beyond their control, a full refund will be made to the customer, if rescheduling is not possible. Weather: Odyssey Jet Ski Tours operates in most conditions and can provide wet weather gear if necessary. Should the weather be deemed unsafe due to storms or extreme conditions, all reasonable steps will be taken to reschedule the booking. Should this not be possible a full refund will be given to our customers. Tour cancellations are made by only the Odyssey Jet Ski Tours team and may be influenced by any current weather warnings at the time. Gift Vouchers and Activity Supplier Vouchers: Vouchers are non-refundable, non-transferable and not redeemable for cash. Once a booking is made using a gift voucher or a voucher from an activity supplier, the same cancellation policy applies as above; notice of cancellation must be made minimally 48 hours prior to due date. Gift Vouchers purchased with Odyssey Jet Ski Tours will not be refunded under any circumstances. If due process of 48 hour notice has not been made the gift voucher will be forfeited. All DIRECT Odyssey Jet Ski Tours vouchers are valid for 3 years, however must be booked for a date within 12 months of purchase to retain validity or risk fees being applied to booking. Jet Ski Safaris issued gift vouchers can be booked up to 3 years in advance from date of purchase. Discount Vouchers: Please note, discount vouchers cannot be used during peak season times. These include but are not limited to School Holidays (including Easter), Public Holidays/Public Holiday weekends, Christmas Peak Season (December 17th to January 27th). Exceptions may be accepted at management discretion. This includes Groupon Vouchers. Using or rescheduling any Groupon and discounted vouchers/bookings may be subject to a surcharge. Groupon vouchers cannot be refunded and have a maximum of 2 per session. Package Conditions: During peak season (December/January), no package discounts are valid. If you have booked a watersports package your booking is NOT confirmed until activity times have been sent to you in a separate email. Times are subject to availability, a team member will be in touch to CONFIRM exact timings. Surcharges: A 10% surcharge is applicable to ALL products on all public holiday/public holiday weekends (including GC Show Holiday), payable at check-in. Odyssey Jet Ski Tours Booking Requirements: Jet Ski safaris require a minimum 50% deposit to secure bookings. If deposits are not made, the booking will not be secure, nor guaranteed. Release and Waiver - Jet Ski Safaris Pty Ltd T/A Odyssey Jet Ski Tours 1. In this Release and Waiver: (a) ‘Organiser’ means Jet Ski Safaris Pty Ltd and its employees, guides, agents, volunteers and contractors and all other parties in any way involved in the organisation and conduct of the Activities. (b) ‘Participant’ means the person signing this form including their heirs, next of kin, representatives, successors, executors, administrators, agents and assigns. (c) ‘Event’ means the hiring of a jet ski from the Organiser for the use by the Participant, either as an operator or passenger at the Gold Coast, Queensland. (d) ‘Activities’ means the Event and includes all matters incidental to the Event such as transport to and from the Event, all matters preparatory to participating in the Event, including the giving of instructions and training about the conduct of and risks associated with the Event and the use of any equipment while participating in the Event and all matters associated with the performance of and participation in the Event, the provision of medical assistance or treatment associated with the Activities. 2. Where this Release and Waiver is signed by a parent, guardian or supervisor of the Participant, the parent, guardian or supervisor consents to the minor’s participation in the Activities and provides the acknowledgements, release and waiver in his or her own right and on the Participant’s behalf. ASSUMPTION OF RISK 3. I acknowledge that: (a) Taking part in the Activities is subject to risks including death, personal injury and illness due to overexertion or strenuous activity, changing weather conditions and dangerous environments, and that there may be limited access to medical support and rescue services. (b) My participation in the Activities, is solely at my discretion and I have undertaken the Activities freely, voluntarily and absolutely at my own risk and with a full appreciation of the nature and extent of all risks involved in the Activities. (c) The Activities have inherent dangers and risks, including the real risk of injury or death. 4. I will not attempt any reckless or dangerous manoeuvres including, for example, 180’s, 360’s or jumps. 5. If I am operating the jet ski during the Event, I must maintain a proper lookout, keep safe distances from other vessels, objects and persons, and ensure that I comply with the rules for preventing collisions at sea. Please feel free to stop at any time for any reason. Please stop and inform a guide if you are lacking confidence in operating the Jet Ski, or if there seems to be a situation that compromises your own or anybody else’s safety. RELEASE: 6. The Participant agrees to waive any and all claims that he or she may have now or may have in the future against the Organiser and releases the Organiser from any and all liability for any loss, damage or expense associated with injury, including death, that he or she may suffer or sustain as a result of participation in the Activities, due to any cause whatsoever, including negligence, breach of contract or breach of any statutory or other duty, on the part of the Organiser including the failure on the part of the Organiser to instruct, warn, safeguard or protect the Participant from any and all risks associated with the Activities. 7. Nothing in this document prevents the Organiser from relying on any laws (including statutes and common law) that limit or preclude their liability. 8. Nothing in this document excludes any term or guarantee which, under statute, cannot be excluded however the liability of the Organiser is limited to the minimum liability allowable by law. In particular, I understand that I may have rights under consumer guarantees set out in the Australian Consumer Law (Cth) or the applicable consumer legislation of the relevant State, as noted below. 9. This Release and Waiver, and any rights, duties and obligations between me and the Organiser shall be governed by and interpreted solely in accordance with the laws of Queensland, Australia. 10. I understand that I am liable for any damages to The Organiser or The Organiser’s property as a result any damages, breach of contract or breach of any statutory or other duty that I agree to as part of signing this Release and Waiver that are caused while I am in control of the vessel. 11. I understand that if I do not agree with any of the above Terms and Conditions, or Terms and Conditions listed on the Terms and Conditions page, I can choose to exit the agreement now and any moneys paid will be refunded in full. HEALTH INFORMATION - EXISTING MEDICAL CONDITIONS 12. I am medically (including physically and mentally) able to participate in the Activities and further warrant that I am not aware of any medical or physical condition which might be aggravated by participating in the Activities. REQUIRED MEDICAL TREATMENT 13. I consent to any medical treatment which may be considered necessary by the Organiser in the event of injury or illness during the course of undertaking the Activities and I agree to indemnify the Organiser in respect of the cost of the medical treatment. Are you required to wear glasses to drive a car? Y/N If the answer is yes, then you are required to wear them on a jet ski.