WARRNAMBOOL TOURS

Cancellation of a tour booking 24 hours prior to departure will result in no refund. It includes failure to be at the pickup point at the designated time. 50% of the tour payment will be refunded if the cancellation is made less than 7 days before the appointed tour date. A full refund minus 10% booking fee will be issued if the cancellation is of booking is made prior to 7 days before the appointed tour date. Rescheduling tour permitted if notified 24 hours prior subject to availability If guests are not present at the designated time and have not notified Warrnambool Tours of delay the tour will proceed as scheduled and the ticket will be forfeited. Although tours depart at the time specified on the website we will appreciate if you arrived at the pickup point 10 minutes prior to the tour check-in time. We reserve the right to change the itineraries or cancel the tours in the event of unforeseen circumstances and/or guest safety. On designated stops it is the responsibility of the passenger to return to the bus at the requested time. Failure to do so will result in passenger forfeiting the remainder of the tour and organising their own return transport. For a pre-booked passenger with pick-up point at the Railway Station in regards to train delays Warrnambool Tour will wait 10 minutes then have to proceed. Please contact Warrnambool Tours to reschedule the tour. Unfortunately we are not wheelchair accessible but the bus is fitted with steps and hand rails